Having an employee who is responsible for reviewing and responding to customers’ complaints | Survey on attitudes of businesses towards CSR and CSOs in Georgia | Caucasusbarometer.org | Online Data Analysis

Frequency distribution (%)
Yes	27
No	52
Our customers do not approach us with complaints	20
RA	1

EMPCOML: Having an employee who is responsible for reviewing and responding to customers’ complaints

Question text: Do you have an employee in your company responsible for reviewing and responding to customers’ complaints?

Values:

Yes
No
Our customers do not approach us with complaints
RA

Survey on attitudes of businesses towards CSR and CSOs in Georgia

Survey on attitudes of businesses towards CSR and CSOs in Georgia

Analyze responses

Variable (Row)

Variable (Column)

Without 'Don't know' and 'Refusal'

This research was commissioned by the EU funded project ‘Georgian Civil Society Sustainability Initiative (CSSIGE)’. The CSSIGE project was implemented by the Konrad- Adenauer- Foundation in cooperation with the Civil Society Institute (CSI), the Center for Training and Consultancy (CTC), the Center for Strategic Research and Development in Georgia (CSRDG) and the Education Development and Employment Center (EDEC).

Note: In some cases the percentages do not add up to 100 due to decimal points and rounding.

Please use the following citation when citing data from ODA:

The Caucasus Research Resource Centers. (dataset year) "[dataset name - e.g. Caucasus Barometer]". Retrieved through ODA - http://caucasusbarometer.org on {date of accessing the database here}.